HR and people
Employee onboarding process flowchart
From signed offer to the 90-day review, with the handoffs between HR, IT and the hiring manager made explicit.
Hiring process flowchart
Approved headcount to accepted offer, with the rejection and negotiation paths included.
Employee offboarding process flowchart
Notice to final day, with access removal timed to the departure.
IT and security
Incident response process flowchart
Detection to postmortem, with the severity decision that decides who gets paged.
IT change management process flowchart
Request for change through post-implementation review, with standard changes on a fast path.
IT access request process flowchart
Access request to provisioned account, with extra approval for privileged access.
E-commerce and operations
Order fulfillment process flowchart
Order placed to delivered, including the payment and stock checks where orders get stuck.
E-commerce checkout flowchart
Cart to confirmation, including card authentication, declines and abandoned carts.
Returns and refund process flowchart
Return request to refund or exchange, with the eligibility and inspection checks.
Finance
Loan approval process flowchart
Application to funding, with the identity, credit and underwriting gates a lender works through.
Purchase order approval process flowchart
Requisition to three-way match, with the approval thresholds that route larger purchases higher.
Invoice approval process flowchart
Accounts payable from invoice received to paid, including invoices without a purchase order.
Expense reimbursement process flowchart
Receipt to reimbursement, with the policy check and the path for reports sent back.
Procurement process flowchart
From business need to vendor payment, with competitive sourcing for larger purchases.
Month-end close process flowchart
Cutoff to reported financials, with a review loop when numbers don't reconcile.
Insurance claims process flowchart
First notice of loss to payment, with a fast track for simple claims.
Architecture
AWS architecture for a web app
A common three-tier layout: DNS and CDN at the edge, a load-balanced app tier, and managed data stores.
ETL data pipeline flowchart
Scheduled extract to refreshed dashboards, with validation gates and alerting when data is bad.
Customer support
Customer support ticket process flowchart
Intake to resolution, with the escalation path between tier 1, tier 2 and engineering.
Complaint handling process flowchart
Complaint received to customer confirmation, with an escalation path.
Product and UX
User registration flowchart
Sign-up form to first session, including the duplicate-email and expired-link paths developers often forget.
Password reset flowchart
Forgot password to signed back in, using a neutral response and a single-use, expiring token.
Engineering
CI/CD pipeline flowchart
Pull request to production, with the gates that stop a bad change and the rollback path when one gets through.
Bug triage process flowchart
Bug report to verified fix, with duplicate, cannot-reproduce and severity paths.
Code review process flowchart
Pull request opened to merged, with automated checks before humans spend time reviewing.
Sales and marketing
Lead qualification process flowchart
Inbound lead to sales opportunity, with nurture and disqualify paths so no lead is left in limbo.
Content approval workflow flowchart
Brief to published, with editorial, expert and legal reviews and the revision loop.
Sales process flowchart
Qualified lead to signed contract, with the stages where deals stall or are lost.
Healthcare
Customer success
Operations
Vendor onboarding process flowchart
Vendor request to first purchase order, with risk review and payment-detail verification.
Inventory reorder process flowchart
Stock check to restocked shelf, with a reorder point and receiving inspection.
Quality control process flowchart
Incoming materials to shipped product, with a nonconformance path.
Software
OAuth login flow diagram
Sign in with a provider, step by step, including the state check and token exchange.
Software release process flowchart
Code freeze to full rollout, with a go/no-go decision and a rollback path.
Kubernetes deployment flow diagram
From a new container image to a completed rolling update, with readiness checks and rollback.